Originally Posted by
CatchFlightsNotFeelings
GTS has some of the nastiest agents in DL's system (in my cynical opinion, because theyre among the most powerful).
One time on a LAS-SEA-NRT trip, confirmed in F/D1, I encountered a delay on LAS SEA that would cause me to miss SEA-NRT. TA at LAS was great, but had to call three (!) times to GTS to get this sorted out, and even then, was given a bunk LAS-SEA-HNL-overnight-NRT option, with no promise of a hotewl. (LAS-LAX_HND was available, but denied due to HND being a different city than NRT.
Ridiculous, HND and NRT are co-terminal if I remember! Considering the app would allow you to rebook to another city I don't get why they got hung up over HND/NRT.
Did you try rebooking using the online tool? I find its better/easier to use and generally gives more options than calling in.