Old Nov 8, 19, 8:10 pm
  #6  
Newman
 
Join Date: Dec 2006
Location: NYC - upper West Side
Programs: Marriott Bonvoy Lifetime Titanium Elite
Posts: 260
Originally Posted by UA-NYC View Post
As 1) a professional in the market research industry who fully understands surveying and 2) one who is painfully aware of the issues over the past year and 3) given that there have been zero reports of any survey of this type - I am fully 100% confident this clown CEO is fully pulling this out of his behind
Perhaps the overwhelming majority of the 100 million + Bonvoy members are willing to accept "the issues over the past year", btw, which have improved dramatically, in exchange for all of the benefits annotated in Post #2 .
Also, the fact that you are not aware of any survey of this type doesn't mean it wasn't conducted or the results were not exactly as described. That is how internal polling works in the corporate world. Results are used for product and service research, development, and improvement.

Newman

Last edited by Newman; Nov 8, 19 at 8:17 pm
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