Originally Posted by
seanp7
It has picked up for me also...along with the dreaded Hertz rental car attempted sell...
This, and the Club Card. The pressure when I called the club line was beyond intense. The person just wouldn't stop - I think they must either have targets or they get a little slice of money when they sell one.
Originally Posted by
John Aldeborgh
In the long-run brand loyalty is extremely difficult build and very easy to destroy. I'm afraid United seems interested in testing the limits of how easy it is to destroy.
I think they've gone a long way beyond "testing the limits". They've been passed.
Originally Posted by
milepig
Yes, there as well, I'd forgotten about the UC. It's everwhere! I got it when I checked in and again as I left.
This is too funny. I just received a response to a Customer Care message I'd sent in to compliment some employees who went above and beyond. The response included:
Thank you for your proven loyalty as a Premier 1K Mileage member
It is everywhere.