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Old Nov 8, 19, 12:34 pm
  #6  
drewguy
 
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K, AA, DL, LH, VX, HA
Posts: 5,730
Originally Posted by cesco.g View Post
Funny, I experienced the same "congratulations" from the GS line just yesterday, before I was even able to give my name or MP #. Maybe from a pop-up screen on the agent's system.
UA uses caller ID to identify you, at least if you call from a number you've put into your account.
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