Old Nov 8, 19, 10:10 am
  #2  
be_rettSEA
 
Join Date: Mar 2016
Location: LAX
Programs: AS MVPG, IHG Spire Elite
Posts: 917
That's a lot of merchandise returns. Am sure they just had a lot of gifts they changed their mind on giving and weren't trying to manufacture spend to get an award redemption *eyeroll*. AS was right to ask them to buy more miles to keep their ticket, but probably should've been more proactive in letting them know their ticket wasn't valid for travel. (or maybe they did send emails and this person chose to ignore/try to travel anyhow)
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