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Old Nov 7, 19, 9:22 pm
Join Date: Sep 2014
Location: SFO
Programs: Hyatt Globalist, Alaska 75k, Marriott Plat
Posts: 1,070
I really hope these issues can just be chalked to opening / growong pains. For where this property is trying to position itself, not answering your email for 4+ days is simply unacceptable. Even the Centric Ginza has a 12 hour turn around time and they don't even have a dedicated concierge team.

Last edited by invalyd; Nov 7, 19 at 9:34 pm
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