FlyerTalk Forums - View Single Post - AF/KL Investor day presentation - take aways
Old Nov 7, 2019, 2:35 pm
  #36  
HalconBCN
 
Join Date: Sep 2014
Programs: Flying Blue Plat, Air Europa Silver, IHG Plat, Accor Plat
Posts: 1,007
An excellent presentation. The Air France story is encouraging. Obviously some costs are beyond its control but if AF can trim down the domestic network and leverage the strength of its premium offering, profitability will increase. Crucial will be avoiding the strikes that have had such a negative impact on customers, staff and financial results.
The focus on flight completion and operational performance is a no-brainer and will surely pay dividends.
I'm intrigued by the piece on bots rebooking pax in cases of IRROPs. Is that already happening or is there still a human filter there?

On KLM, what most stood out for me was the headcount slide, it's interesting to see how old the workforce is. So many staff have 20 or even 30+ years service. Definitely KLM has an opportunity to hire more younger talent and a more diverse (less white, less European) slate of staff to further make itself relevant globally.
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