Originally Posted by
lokijuh
Go to the advocate now given you have responses from QF already. It is essentially a pooled resource, that reduces the cost of the participating airlines of actually providing old fashioned decent customer service to those who aren't happy being palmed off by bots (be they human bots or actual machines). It has linkages within the airlines to people who are empowered to make the right decision, whilst regular customer service seemingly does not.
Thanks. I have to say I have dealt with VA customer relations team and they have been excellent with actual human responses that make sense unlike the QF copy and paste team. They might as well use real bots.