Old Nov 6, 19, 6:58 am
  #28  
johan rebel
FlyerTalk Evangelist
 
Join Date: Oct 2000
Posts: 12,400
Who writes this stuff?

"Empower employees to be 'the best of themselves' " ​​​​​​
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Duh? What? Come again?

"Excel in customer intimacy"

Exactly what extra services will FAs be expected to provide?

Johan
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