FlyerTalk Forums - View Single Post - LAX-it - no Uber or Lyft pick-ups at terminals
Old Nov 1, 2019, 8:07 pm
  #111  
ianmanka
 
Join Date: Dec 2010
Location: LAX/VNY (Hometown: CAK)
Programs: Hyatt Explorist, IHG Platinum, Bonvoy Gold, Regal Diamond
Posts: 743
Originally Posted by SoCaltravel
I landed at LAX last night at Terminal 6 at 10:00pm. After getting my luggage, there was a lot of signage in the terminal and by baggage claim stating that you had to take a shuttle to the new lot. Went to the pick up point and waited … one shuttle completely empty goes by without stopping; another appeared to be fully loaded also goes by. Finally a half filled shuttle picks us up and proceeds to the lot. ....
The ones you saw zip by are ones designated for other terminals. Each shuttle bus makes a maximum of one additional stop, so there's dedicated buses for each terminal group: T1/T2, T3/T4, TBIT, T5/T6, T7/T8. Granted, I doubt that the buses have signs indicating which terminals they serve, so it certainly doesn't make anyone feel better when they're off a flight and just want to get to their destination.

The FlyAway buses are great, and may reduce hassle of the LAX-it lot at peak hours: https://www.flylax.com/en/flyaway-bus

LAWA issued the following press releases, acknowledging both their successes and failures.

Press release #1 (Oct. 31) highlights:
  • 31,783 vehicles removed from Central Terminal Area through two days
  • Arriving passengers on Tuesday between 6-10 PM: wait times of 45+ minutes
  • Arriving passengers on Wednesday from morning until late afternoon: less than 15 minutes.
  • Arriving passengers on Wednesday between 8 PM-Midnight: wait times of 45+ minutes
  • During peak hours of 7-10 PM, plan for extra time waiting for a ride
  • Buses weren't working properly on the Tuesday (delays, full buses, long waits)
  • Fixes made after it opened:
    • Improved/additional signage in Central Terminal Area
    • Lane striping changes in certain areas
    • Changes to traffic patterns
    • Deploying additional traffic officers
    • Additional communication about the first-come, first-served system
    • Ride app providers working more closely with drivers to train them on the PIN system.
  • Fixes for now and the future:
    • Roadway shifts to reduce bottlenecks (pilot program)
    • Bolder signage for LAX-it shuttle stops
    • Adding and redeploying staff to help passengers
    • Additional informational signage within the terminals
    • Adding video messages to LAX-it shuttles
    • Adding more staff
    • Adding 15-second extensions to traffic lights on Century Blvd. and Avion Dr.
Press release #2 (Nov. 1) highlights:
  • Average wait time on Wednesday for buses from terminal was 2 minutes
  • Adding more bus shuttles (from 29 to 35 buses)
  • Will dynamically re-route bus shuttles to account for passenger demand
  • Removed 14,795 cars daily (15.3% reduction overall)
  • Upper level vehicle speed improved by 34%
  • Lower level vehicle speed improved by 6%
  • Weekend will likely mean longer wait times due to larger number of travelers.
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