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Old Oct 31, 19, 2:52 pm
Join Date: Jun 2014
Location: YYC
Programs: UA 1K, Azul Diamante, Accor Platinum, Marriott Gold, Radisson Gold, Hilton Gold
Posts: 199
Originally Posted by Goldorak View Post
Thatís not the Accor rule. As said by Starflyergold, the checkout date is determining which year it counts for. And I experience it every year as I always stay in a Accor hotel, checking in around the 29 or 30/12 and out on the 1st or 2nd. Do not be confused by the list of stays displayed in the app where you can eventually see the stay listed in the previous year. If the hotel did differently and if you are not happy with it, you may ask for a correction.
That's what I experienced but Accor IT is not to be trusted.
I'm sure it counted for 2017 (and not 2018, the checkout date) because I needed those 2 nights to qualify for status.

If that matters, the stay was in Hong Kong so the timezone could have been a factor - it shouldn't, but again, Accor IT can't be trusted.
leoo is offline