Originally Posted by
nookanaya
What can a general member expect when being walked? I understand that the compensation in the Ultimate Reservation Guarantee only applies to elites. A Fairfield walked me to another property last week and still charged me for the stay as a no-show on the reservation. That doesn't sound quite right.
If you were served with Amex, I believe they have to give you one free night at the other hotel and not charge you for that night at their hotel. Which should be pretty much standard no matter how you reserved.