Originally Posted by
ZKOKA
The mistake is not the charging for additional baggage per se, but collecting the charge from the passenger, instead of from Air Canada. Clearly ANA need to collect whatever amount from AC, not the passengers, who are evidently not at fault in a forced gate check situation. What should they have done? Insist on immediate delivery of their hand baggage to the gate or baggage re-claim?
What proof does the passenger have that Air Canada forced gate check luggage? If the passenger thinks he/she has the right, he/she can claim from Air Canada. Certainly ANA does not have right to charge Air Canada for hearsay.