Old Oct 24, 19, 6:02 pm
Join Date: Jul 2013
Location: Gulf Coast
Programs: HH Diamond; National EE
Posts: 1,561
OP here...

Called in mid-rental to make a change to the drop off.

Phone agent keyed in my RA# and said “hmm... that agreement is showing as cancelled. Can you read me the VIN?”

She was able to make the necessary changes after working around in the system for a few minutes. She couldn’t explain why the agreement was cancelled.

One instance of this is an anomaly. Now it’s happened during 2 of my last 3 rentals. Different locations, different vehicles, etc.
aww3583 is offline