Originally Posted by
MaxFlyer
Unfortunately, in my case at least, the confirmation email didn’t say anything about it being a prepaid non refundable rate, only that it can be cancelled for free X days before arrival. The non refundable bit was only on the website/app and in the hotel system which I was sent a screenshot of.
Marriott nor the hotel would concede that there was anything wrong on their part.
To me, the terms in the emailed confirmation are definitive. We've seen examples where the online reservation terms have mysteriously changed without notification long after the reservation was made. OTOH, since the merger, I've been trying to make reservations when and where I can print the details as I go. If this isn't possible, I'm much more likely to make a reservation with a different chain.