I recently thought I booked a one night point stay at 12500 points. A few days after check out I noticed my 35k cert was gone. Must have been something like you are pointing out here. Calling today, hope I can get it restored. I can't remember how the cert or points come up when reserving, but to have it default to the 35k cert when one is searching for points stays is a sham. Very annoyed.
Edit: I just called and they said the 12500 point reservation was canceled. Not sure exactly what happened. I sure would remember canceling it and impossible that I would have changed it to the 35k cert. Nothing makes sense. They opened a case to try and have the 35k cert restored and 12,500 points used. Hope for the best.
Last edited by kalo93406; Oct 18, 2019 at 2:48 pm