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Old Oct 13, 2019, 4:49 am
  #921  
danielonn
 
Join Date: Oct 2003
Location: Traveling the World
Posts: 6,067
Originally Posted by joshwex90
I recently flew DL and we got a KSML that was complete unedible. Everything was frozen solid like a block. Seems everything was wrapped in plastic and the DL FA refused to do anything about it since she couldn't open it per KSML rules and she refused to put the item in the oven or anything since it was wrapped in plastic.

To whom do I complain - Borenstein or DL?
I would have asked to speak with the Pursuer or piolot. In a case like this a religious Jew could use Pekuah HaNefsh that by going without food could make for an unpleassant flight.

It's a good thing I'm not relegious. I primarily get the KSML to ensure a safe meal but if push comes to shove I would tell the FA to open the meal and heat it.

Perhaps the FA would like to eat the frozen meal urself. Once on DL my KSML was frozen and the FA brought me a Business Class's meal instead.I was happy.

You can write Dellta and get some bonus miles. Complain to Delta
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