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Old Oct 12, 2019, 2:55 pm
  #8  
Casimir
 
Join Date: Feb 2004
Location: Naples, Florida, USA
Programs: DL Diamond, 2MM; Hilton Diamond; IC Spire Ambassador
Posts: 791
The first part of the trip MEM-ATL complete, and I'm very disappointed. I was not met. I stood around like a fool for several minutes, then I schlepped from A concourse to F concourse on the crowded underground people mover. No recognition at F club, which is packed. Just waived in.

I hadn't eaten so I as hungry and had the standard Sky Club grub from the small buffet, which also.was crowded.

About 30-40 minutes after I arrived at the lounge a very nice young lady had me paged and asked if I wanted to go to ECCO, which I very much did a half hour before. I politely said that as I hadn't been met, I thought I was on my own, so I'd already eaten, though I would have very much preferred dinner at ECCO. No apology or any explanation. Just asked if I wished to preboard and promised to come back.

Not first class service IMO. I wonder if Delta handles the ground portion in ATL. If so, that's a huge mistake by AF.

I'm guessing that once on board and in Paris all will be well. I'll report.
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