Originally Posted by
richarddd
Let's put it another way, do you think the board would care about customer satisfaction if the stock was doing well?
Originally Posted by
george 3
I would. Customer satisfaction (or disastisfaction) can be an indicator of future demand trends.
I'm not sure things are quite so binary. Do I believe the board cares about customer satisfaction, whether the stock is going up or down? I believe they would say that of course they do, and I suspect that is somewhat true.
However, the disconnect is the board likely does NOT care about customer satisfaction in the way and to the degree that FTer's seems to believe/want/hope they should.
Regards