Originally Posted by
richarddd
Many posters appear to believe customer satisfaction is a driving factor for the board. I'd bet the board only cares to the extent it affects the stock price and other relevant metrics. If you think BE or Oasis or operations generally or employee satisfaction is terrible, but keep paying, they don't care.
But they aren't. Theres no other way to explain how AA pulls in less revenue than DL, despite operating a materially larger fleet.
So the finances are crap. This isnt a case of people complaining about Anderson or Bastian.