Originally Posted by
JJeffrey
That's all in how the request is set up, but it can get tricky when both pax have a different status. The agent can set up the request so that either you both get upgraded or none, or that separate is ok if only one seat opens up. Looks like it was the latter in this case.
I second that. If upgrade was setup to split PNR in case there is only 1 seat - Plat will be upgraded first even tho they are companions since upgrade is prioritized by status.