Originally Posted by
invalyd
Thanks, that was my understanding but after speaking to AA again a nice agent clarified she couldn't do anything unless an award seat was open and they have understandably blacked out award seats.
Unfortunately JAL is pretty much unreachable at this point..phone goes to a busy signal in every single call center i try.
ANA just delayed their SFO flight by 24 hours , not sure why JAL wouldn't do the same here.
That is the problem with award tickets, that when issued by carrier A for flights on carrier B, carrier A will generally only rebook to award inventory when a flight is cancelled. Last minute award inventory often tricky, and in a situation like this impossible.
So AA is not saying they will not help you, they are just saying within the realm of what the agents are allowed to do, there is no seats available. If you live close to SFO you could potentially go out there when check in opens and talk to the staff there. Expect it not to be quick though.