This benefit has never worked for me. As a random example, if I look at Courtyard Tokyo Station for a one night booking on Nov 22, it shows sold out. Isn't the whole point that, aside from special events, I should never see those words? Am I supposed to call in?
Marriott Bonvoy Lurker
Originally Posted by
SanDiego1K
I tried to book a hotel that is sold out for next month using the 48 hour guarantee. The Marriott agent steadfastly told me I could not book the hotel until 48 hours in advance. I had him speak to his supervisor who assured him that his interpretation was accurate. Fortunately, subsequently, the hotel became available and I now have it booked with points.
Then when you call at exactly 48hrs they will say you missed the cutoff. Marriott phone staff are ridiculous.