Originally Posted by
dibby
Ok, called Aeroplan, account reset, and agent said he didn't know what the problem had been.
I'll try again - but they really wanted to go yesterday to catch the rugby game, and the whole airport scenario was not great and very confusing.
I guess the lesson is if there is anything that could be interpreted as funny, to call back and confirm before heading to the airport.
The real lesson is to check in online before heading to the airport.
If you can't check in online, there is a problem. It may be a problem that can be solved at the airport, but it at least lets you make a phone call to ask "hey is everything fine?"