FlyerTalk Forums - View Single Post - Confirmed upgrade before checking w/o SNA?
Old Oct 8, 19, 10:09 pm
margarita girl
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto vicinity
Programs: UA 1K, AC MM E50, SPG P100, Marriott Plat, Fairmont Plat
Posts: 12,763
I found out something recently when I exchanged emails with an Asst GM. She had sent me a note asking if my stay was "warm and memorable". The stay was fine but nothing special. I was thanked for my status at check in, but that was it. No one asked about my welcome amenity, there was no note from mgmt in my room, there was no welcome gift. I wasn't complaining, just replied honestly to her question. In her reply, she mentioned this which I wasn't aware of:

If a guest does mobile check in, as was done for this booking, the welcome gift option is defaulted to points.
Otherwise, OLCI doesn't prevent you from getting suite upgrades, nor does it lock in your suite if you've been pre-assigned to one.
margarita girl is offline