Originally Posted by
FFlash
similar happens. My name was differently written by travel agent so whennupgrading, vouchers deducted but no upgrade processed since names not matching, vouchers vanished and it was a huuuuuge pain to resolve and took me local contacts to get rectified.
Yeah. TK.
Yep...this is scary. Did you call to apply your upgrade certs, or did you do it online? I have personally never done it online, so, curious to know as to what entails. P.S. Glad to know you got your certs back, even though it took some effort.
Originally Posted by
YOW_RTW
Scared me too! Even though the end result was successful, I think I will phone the call center next time.
I'd say phone, but then, we all know the quality of TK reps. You may luck out and get a great one on your first try, but, you may have to HUACA multiple times: but, I guess it is still better than trying to work the 'BUGGY' website. I really hope they work these kinks out soon.