FlyerTalk Forums - View Single Post - Room delayed and downgraded after SNA booking accepted. Recourse?
Old Oct 1, 2019, 1:27 pm
  #13  
Middleseatguy
 
Join Date: Apr 2015
Posts: 45
Originally Posted by MSPeconomist
It's not unreasonable to be walked when a confirmed reservation cannot be honored. It should mean more than the hotel making the customer wait four hours and then be given whatever horrid regular room was available at the time.

IIRC this issue came up a while ago, but if someone reserves and confirms a room with particular handicapped features but the room isn't available on the day of arrival (with no advanced notice or offer to relocate the guest with special needs), a walk could be an imperfect solution.
When the front desk told me on multiple occasions they were oversold I offered to be walked (etc...). That tells me they gave me the room to 'satisfy' the reservation with no actual intention of it being stay ready/permitted.
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