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Old Oct 1, 2019, 12:18 am
  #19  
pennineuk
 
Join Date: Jul 2004
Location: Lewes, UK
Programs: BA Lifetime Gold
Posts: 1,211
When T5 opened, there was no separate business class check-in on the basis that you wouldn’t have to queue for any cabin....so many machines and desks you’d just breeze in, do the business and pass on through to the shopping mall. We’ve come a long way since then, mainly backwards. It’s not a simple as fewer staff since the process itself has changed with self-tagging of bags etc, It’s a shame that the whole checkin experience has slowed with a shifting of effort from staff decked to the passenger, but that’s the price you pay for a low fare culture.
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