Originally Posted by lagunas2k

Called in today for same day change. I had a connecting flight booked in domestic first, in Z class. Non-stop flight Z class opened up, called in for same day chance. Agent wouldn't switch me to the new flight as she was saying my flight was a economy class ticket which was auto upgraded? My receipt says Z, says Z online, so not sure what she was talking about. When I booked my original ticket it was for first class, not an auto upgraded ticket. HUCA and next agent switched it no problem. Any idea why first agent was so confused?