Originally Posted by
strickerj
Still, when a hotel manager suggests compensation of “enough points for 2 nights”, one would assume he/she means two nights at the going rate for this location. That there are cheaper hotels within the portfolio elsewhere in the world is irrelevant in this context.
I reckon the manager crafted himself a handy get-out for compensation remorse
The lesson for us to take away is to tie tings up on the spot:
If compensation is to be free nights at the hotel, then the simple mechanism is through complimentary nights. An alternative, offering worldwide accommodation, is the Be My Guest certificate - though I think these come from Hilton Towers rather than hotels.