Originally Posted by
RdFltErr
I had an upgrade request in to be moved up to Polaris/Business. United quietly took my upgrade request and left me in the Premium Plus seat. Interesting that they just took the upgrade without notice for a totally different product than I had requested.
That is undoubtedly an error, of which there are clearly many right now. It will undoubtedly require follow up to fix; I'd probably wait a couple of days until they get the coding straightened out.
What a miserably poorly handled process; a true case study on how to destroy good will to no good purpose. I hope UA Insider is reading this thread.