Originally Posted by
Mordac
As someone who does research on queueing, seeing this nonsense of separate queues really gets my blood boiling. One queue only until the last possible moment.
... and as someone who studies queues when in a queue... as in a previous post, it does depend on the breath of the check-in disks - if the distance from the common queuing line to the furthest desk is too far it is very inefficient (both from trying to scan from L-R for the next free desk - and actually getting there!), which is probably the case at T5. What about a dentritic queuing system? :-))