Originally Posted by
alpenlupe
Some genius decided to dispense with the common queue at T5 business/silver check-in this morning and have a separate queue for each check-in desk. Evidently they've not studied Elementary Queuing Theory.
Not a huge issue as it's not very busy but seriously?
I detest post office style queue mazes. As far as I can see, there is now a queue maze for check-in or individual queues for bag drop if you already have a boarding pass.
From when T5 opened and up to around 2 or 3 years ago the entire terminal was individual queues. Hours upon hours of manpower is lost every week from dwell time after a customer has left a desk, waiting for the next person to get there.
I for one use the self service bag drops. Far quicker.