Originally Posted by
aerobod
Despite the press reports giving the impression they have lots of cancellations, in August Swoop cancelled 1.8% of flights, or 19 flights in 1036. Pretty average for all airlines.
Sorry but I don't think the press focuses on there being lots of Swoop cancellations but rather focuses on the extreme delays in rescheduling new flights in some cases as is noted in
this article.
Cathie Puckering, president of the John C. Munro Hamilton International Airport, says Swoop flew 972 flights out of Hamilton in July and August. And the high-profile Swoop cancellations, which happened for reasons like bird strike and unscheduled maintenance, only accounted for 3.5 per cent of them.
Swoop cancelled 30 flights in the first 10 days of July this summer, and some customers paid out of pocket to salvage their travel plans.
Among them was Radek Romanowski, who got a cancellation notice the evening before his July 8 return flight from Fort Lauderdale, Fla., to Hamilton. A second email that night informed him that he was rebooked to fly on July 15 — one week later.
To bring this back to the topic at hand, will Sunwing compensate passengers stranded for a week in Mazatlán due to a Swoop cancellation?