Originally Posted by
luv2vacay
I go to the website and submit the feedback with the flight # and date/time along with departure/arrival just in case. I try to get the name(s) of the crew as well.
Not sure if AA ever really responds (it's been a while since I had good feedback for AA--haha).
I know UA and DL have replied back after some time letting me know (not the automated one, but a real composed email) that they've forwarded onto the appropriate people.
The only time I went online and submitted something positive about an AAngel, I never heard back. I do hope it made it to her file or something acknowledge her. I know make sure I carry the papers that they send me in my gold packet I have 2 left this year. Crew seem genuinely appreciative to receive them. So I would still go and submit something but know, you may never hear back.