Originally Posted by
Tobias-UK
Is the Virgin customer on a holiday booking or flight only? It is the airline causing the delay that is responsible for re-accommodating affected passengers.
If this is weather disruption then this is likely to be an insurance claim given the country of origin.
I believe Virgin relative booked flight only as did BA relative. The delays and cancellations are due to storms in St Vincent. Virgin has come out better in this case.