Originally Posted by ttama

UA 2016 Newark to Washington was delayed this morning, apparently due to a missing pilot, meaning my friends will most likely miss their UA 122 flight to London. Today's remaining UA flights to London are all showing as full on Expertflyer. I can only see seats on LH via Frankfurt.

Assuming their two UA flights were on one PNR (not yet confirmed), what is United's obligation to them? Can they be put on another airline that isn't in the Star alliance? BA and others have seats available on direct flights later today.