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Thread: AA award flight on hold and release question
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Old Sep 20, 2019, 1:05 am
  #4  
jridge
 
Join Date: May 2003
Programs: OW Emerald
Posts: 1,452
Originally Posted by IADCAflyer
There was apparently a glitch in award ticketing last Friday resulting in no awards getting processed. You need to call them to get them to get the award request removed from purgatory.
It sounds like the OP never requested it to be processed but simply let the hold expire due to insufficient miles.
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