If they think they are teaching these folks a lesson about buying Basic fare, they are mistaken. I don't think dealing with people this way mid trip and outright cancelling the rest of their trip will make them think twice about buying Basic fare. Instead this will make them think twice about choosing WJ. Period. I have heard directly from long time WJetters that HO has been ruthless about enforcing rules. I agree generally it is a lot easier to do your job just enforcing rules and say no than to have to assess the situation, find solutions and may be call in others to help you.
I really would like to know if I am on a Basic fare and my flight is delayed and caused me to miss my onward connection, are they saying they don't have to rebook me on the next flight, strand me mid trip, and will also cancel the rest of my trip?
Last edited by Sunny Day; Sep 18, 2019 at 9:35 pm