FlyerTalk Forums - View Single Post - united gets into a twitter dispute over passenger seeking free upgrade to E+
Old Sep 18, 2019, 7:22 pm
  #21  
scracer14
 
Join Date: Mar 2014
Location: CLE
Programs: UA Gold, DL DM, UA 1K, MR PP
Posts: 352
Originally Posted by DenverBrian
I just hope you're not in a customer-facing service business. He asked to move up; he was denied; he posted a single tweet, retweeted a whopping 22 times, and his worst "crime" seems to be saying "BS" in the tweet. I don't think Soup Nazi tactics are the right way to go here; but what do I know, I'm from a square state.

Let's just say Nordstrom would not handle the response in this way.
If you tried to walk out of Nordstrom with something for free, say something that they were having trouble selling. Do you think Nordstrom would say, "as a customer service gesture, please keep the item you tried to steal."?

I 100% guarantee Nordstrom would "soup nazi" in this case and deny the person trying to take the item from thier store for free.
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