Originally Posted by
Frequentlander
That actually made me audibly laugh.
In fairness I'm not as familiar with WS, but in my frequent AC interactions, usually at the airport after any kind of cancellation/IROPS situation, they will pretty much fix up anything for me. If I legitimately (and I suspect this case is debatable knowing only one side) missed a connection because a flight was canceled, then re-added and a communications breakdown caused me to miss it, I have no doubt that I would be taken care of. Perhaps WS are tighter, but even with their recent clampdowns, anecdotally they're still supposedly better on the customer service front.