Originally Posted by
forumpersona999
Do you have any AA metal or Vietnam Airlines codeshare in there ? What excuses are the agents giving you for not honoring the ticket rules ?
I am being told "AA are not allowing us (CX) to change their segments (CX codeshare on CX stock...).
Didn't think the new CEO would impact the front-end this quickly.
I currently have the last leg as a Vietnam codeshare.
I've only tried the main HK number so far since the US office is closed. Will try then tomorrow.