Seat selection on bid upgrades: Seriously, WestJet?
First successful bid upgrade today, hooray.
But the system assigned me a bulkhead seat, which I didn’t want. (Rows 2 and 3 are also available.). Both the app and the website show seats available, but won’t respond when I try to select a new seat. The open Premium seats all show a seat selection of “$0”.
I call into the Gold/Plat premium support line via the WS app. After about half an hour on hold (gee, thanks WestJet). And then...
“I’d like to change my seat, please.”
”As per the terms and conditions of the bid upgrade, you are not allowed to select your own seat when you purchase a bid upgrade. You can try to choose another one at time of check-in, should other seats in Premium remain available.”
Seriously, WestJet?
They’re starting to remind me a lot of AC circa about 10 years ago ... when Air Canada went through a big phase of “value creation” by coming up with and vigorously enforcing punitive rules.