Originally Posted by
Stgermainparis
Are you booking different class of service for any of the legs? That will not ticket online but will on the phone.
Not all mixed class award can't be booked by ANA web site.
See T&C
https://www.ana.co.jp/en/jp/amc/news...i_tokuten.html
Itineraries or airlines that cannot be applied on ANA Website
Some itineraries with multiple classes