Originally Posted by
notquiteaff
Posting service problems here usually doesn’t achieve anything other than encourage unwarranted ridicule of attacks from fellow members.
She explained to Jim that if they print on the menus on the plane that they are giving pajamas then they should actually live up to it and give everyone pajamas who asks rather than making it seem like they are doing the passengers a favor.
Exactly. If something is advertised and promised, as a customer I would certainly expect it to be available. I also really don't understand those defending United when they fail to deliver something simple and basic. Sounds like Stockholm syndrome? When a crew do a great job, praise is due, but when a crew like this respond to customers in such an unprofessional way, they need to at least get extra training.
Last edited by bdw1120; Sep 14, 2019 at 1:15 pm