Originally Posted by
jsloan
Welcome to FlyerTalk!
If you intend to pursue legal action against United -- I'm on the record as assuming you are, ...
Why?
If ppl get poor treatment at hotel or some business they go and post a review with negative feedback, write to cs etc etc.. this is really not dao like situation where things escalated out of control (and i thank pax for remaining calm and avoiding extreme confrontation)