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Old Sep 14, 19, 7:00 am
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K MM (soon to be Gold), Hertz PC
Posts: 2,846
The elimination of FRA LH lounge UA rep is an unfortunate cut, but:

Originally Posted by cesco.g View Post
Meanwhile check-in staff is now United and no more contracted to LH.
However, these folks are mostly new and lack proper training, ...


Given the large and ever-increasing operation UA is running at FRA these cuts IMHO are not customer-oriented and contra-productive.
Having United instead of contracted LH seems like the opposite of a cut.
Maybe they just need a bit of time to get up to speed?
narvik is offline