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Old Sep 13, 19, 3:39 pm
Join Date: Nov 2015
Location: Wherever the roads, seas, and skies take me
Programs: Marriott & SPG Platinum Prem. Elite, Delta Diamond, United & American nobody b/c who'd ever fly them
Posts: 130
Compensation for broken down car

Rented a full size at TUS a few days ago. Brand new. Only had 100 miles on it. Today I've had major problems -- failure to start for 20 mins. Engine light. Electronics and ac fan power oscillating while driving. Failures to start again. Engine noises while driving.

There's no hertz near by so I have to drive two hours back to TUS to get an exchange and another two hours back. I need a reliable car so fine. But killing four to five hours out of my day and the work time lost because of it is a huge inconvenience. I'm out in the desert right now.

I'm Five Star right on the edge of Presidents Circle if it matters.

What would be reasonable to expect hertz to offer or do in a situation like this as compensation for the problems? I've had mechanical issues before but not this bad and not this far away from a rental place.
dgtsf is offline