Originally Posted by
halls120
I don’t have a doom and gloom outlook for United, but I don’t think Kirby gets it. If he really cared about competing on quality, he could quickly change the Polaris soft product back to what it used to be, or at least pointed in that direction.
I agree he technically can change it, but the revamped Polaris service was a pretty significant logistical undertaking that would take a while to reverse. I see some indications that the company is reevaluating its strategy, but it's definitely not something that can be carried out overnight.
There's no doubt UA is getting a lot of negative feedback regarding this service change... though I'm not certain it's leading to broad changes in buying patterns.