FlyerTalk Forums - View Single Post - Poorly targeted email marketing
View Single Post
Old Sep 13, 2019, 1:23 am
  #4  
IMH
 
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,450
Originally Posted by RJ77
Maybe the data tell them another story. There is business to be made for staycationers who would book a night or two in their own city [...].
Of course -- although probably not in rather average Novotels located just a few minutes' walk from their homes.

My point was that Accor seems to be unusually bad at targeted marketing and to make rather poor use of the data they have. I was wondering if others here have examples that would tend to support or rebut that observation.
IMH is offline